At Baarah, every piece is carefully inspected and packed before shipping. However, we understand that issues can occasionally occur during transit.
Damaged or Defective Items
If you receive a damaged, broken, or incorrect item, we will gladly arrange an exchange. To be eligible:
- You must contact us within 48 hours of delivery at support@baarah.in
- You must provide your Order ID and clear photos/videos of the damaged item and packaging
- An unboxing video is required for all damage claims
Items Not Eligible for Exchange
- Requests made after 48 hours of delivery
- Items that show signs of wear, use, or damage caused after delivery
- Items damaged due to improper handling or storage by the customer
- Customised or made-to-order pieces (unless defective)
- Earrings and pierced jewellery (for hygiene reasons, unless defective)
How to Request an Exchange
- Email us at support@baarah.in with your Order ID and photos
- Our team will review your request within 2-3 business days
- If approved, we will arrange a pickup (where serviceable) and ship the replacement
Important Notes
- We do not offer refunds or cash returns. All eligible claims are resolved via exchange or store credit only.
- Exchange is subject to stock availability. If the item is unavailable, we will offer store credit of equal value.
- Shipping charges for approved exchanges are covered by Baarah. Return shipping for unapproved claims is the customer’s responsibility.
For any questions, reach out to us at support@baarah.in — we’re happy to help.
