Frequently Asked Questions (FAQ)
Have a question about your order? We’ve got answers. If you don’t find what you’re looking for here, feel free to contact us at support@baarah.in.
📦 Orders & Tracking
How long will it take to receive my order?
Orders are processed within 1-2 business days. Once shipped, delivery usually takes 3-5 business days for metro cities and 5-7 business days for the rest of India.
How can I track my order?
Once your order is dispatched, we will send a tracking link to your email and phone number via SMS. You can also track your order by logging into your account on our website.
Can I cancel or modify my order?
We process orders very quickly. If you need to change or cancel your order, please email us at support@baarah.in within 12 hours of placing it. Once an order is shipped, it cannot be cancelled.
💳 Payments
What payment methods do you accept?
We accept all major Credit Cards, Debit Cards, Net Banking, Wallets, and UPI (Google Pay, PhonePe, Paytm, etc.) through our secure payment partner, Razorpay.
Is my payment information secure?
Absolutely. We do not store any of your card or banking details on our website. All transactions are processed through Razorpay’s 100% secure and encrypted payment gateway.
💎 Products & Exchanges
What if my jewellery arrives damaged?
We take great care in packaging, but if you receive a damaged or incorrect item, please contact us at support@baarah.in within 48 hours of delivery with an unboxing video. We will arrange an exchange for you. Please read our full Exchange Policy for details.
Do you offer returns or refunds?
Due to the nature of our products, we currently do not accept returns or offer cash refunds. We only offer exchanges for items that arrive damaged or defective.
📞 Still need help?
If you have any other questions, please email us at support@baarah.in or reach out via our Contact Us page.
